If you are have difficulty in getting the videos to play, please note
- You need to have the flash player installed on your computer. This is sometimes also called the shockwave player or swf player ("swiff player"), but actually it's the same thing. You can download this useful little multimedia viewer/ plugin here. Instructions on how to install it are on that page too, dont worry its easy to follow.
- Make sure to double-check your internet connection is working correctly and hasn't been interrupted or gone down/ offline when trying to launch the video.
- Another thing to keep in mind is that the videos are launched in a wee window called a "pop-up", so you should allow pop-ups if prompted by your web browser.
If its still not happening, don't worry we will do our level best to help you.
First, make a note of any of the error messages you got when you tried to launch the video.
Next, write down the name and version of the web browser you are using to look at this website right now. To find the version number, in your web browser program go to the top of this web-page window, look for the menu called HELP and choose the option ABOUT: the name and version number of the web browser will be displayed there. The HELP menu is usually last on the right and the ABOUT option is usually the last option on the help menu.
Finally, go to the help discussion area and leave a message with this information. You don't need to be a registered site member or to log in to leave a message here. We'll try to get back to you as soon as possible, check back on the forum for an answer within 24hrs.
Note: Please do not post your private details or email address in the help discussion area! This area is open to the public and we encourage you to safeguard your privacy. Our answer will be left on the help discussion area in reply to your message, just check back on the forum later.